- Making an
appointment
-
Preparation for the first visit
- Worker's
Compensation / Accident
-
Pre-Authorization & eligibility
-
Cancelled offices and wait time
- Surgery
scheduling
- Post
Operative Visits
-
Insurance & payment information
- Patient
education
- Emergencies
- No insurance
policy
You may call us directly and set up an appointment or you may be referred to us by your primary care physician or
another specialist. Your doctor may ask you to call or they may make the
call for you.
When the appointment is made we will collect as much information as
possible over the phone. This will include your name, address, phone number as well as your
date of birth, insurance coverage and referring physician.
You can make your first visit more efficient by having your forms filled out
prior to your visit. These can be found on the FORMS page of this website.
If we have not received your forms someone from pre-registration will be calling
you to obtain some information from you.
You may be asked to bring X-Ray films to your appointment. This assists the
physician in determining a plan of care. Please tell the phone attendant of any
X-Rays, ultrasounds, mammograms, CT, MRI, or lab tests you recently had
performed.
PLEASE BRING YOUR INSURANCE CARD to your appointment. We will need
this information to accurately file claims with your insurance company. If
you do not have insurance, you will be asked to make payment arrangements at the
time of your visit.
PLEASE BRING A LIST of medications and dosages (including over the
counter medications) to the visit. Some medications may need to be stopped for
surgery.
You will be asked to pay your co-payment and may pay it by
cash, personal check, Visa, or MasterCard.
If your visit is due to an accident or injury, please let us know when we
schedule your appointment. Your employer/work comp carrier needs to call us
with authorization. You will be asked to fill out an injury / accident form at
the time of the visit. These forms can be downloaded from our
FORMS page.
If surgery is planned, we will contact your insurance company to get
the surgery pre-authorized. Most insurance companies have a list of procedures
that require pre-authorization. This needs to be done prior to any planned
surgeries. It can be done after any emergency surgeries.
Our physicians strive to be on time for all scheduled appointments, but
unexpected delays may occur due to unforeseen hospital, surgery or office
emergencies. We will keep you informed of any delays.
If the surgeon determines surgery is needed, we will schedule your surgery as
soon as possible, taking into account your schedule, insurance, and
availability. We will give you thorough instructions on where and when.
The operating room personnel may contact you prior to surgery to ask further
questions.
Please ask as many questions as you need to so that you feel comfortable the
day of surgery. You can visit the surgery sites in the links on the
LOCATIONS page on this website.
Most post operative visits are scheduled prior to your surgery, if they are
not you will be given instructions after surgery detailing when you will need to
return to the office.
Please let us know if you have any questions or concerns after your
surgery prior to this post-op visit.
As stated above, we will collect your insurance information when you come to
our office. Most insurance companies require we collect your copay for office
visits. Your insurance card should tell you what your copay amount is. We accept
cash, credit card, or check.
We will bill your insurance after the office visit or after surgery. We
have contracts with most of the major insurance companies. Once the insurance
company pays for the service you will receive a statement. Statements are
usually printed on the first of the month. We will expect payment after you
receive this statement or you need to contact our office to set up payment
arrangements.
Most surgeries have a global period. This period accounts for the surgery and
the routine follow-up care. Most post-op visits do not require a co-payment.
During your consult visit, you will be given patient education materials.
Please ask if you would like more information. Please feel free to call
our office after the visit if you have more questions before your surgery.
If you have problems after surgery, please call our office. If it is an
emergency, please contact 911 or go to the nearest Emergency Room. We will help
you with any surgical concerns you have. If you have questions regarding
on-going medical problems (i.e. diabetes, hypertension, heart problems, etc.),
please call your primary care physician.
Our surgeons are on call 24 hours a day and the same office number will get
you in touch with the surgeon on call.
If you do not have insurance we will work with you to establish payment
arrangements. You will be asked to talk with a billing person.
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